PRIVACY POLICY

1. SCOPE OF THIS POLICY

This Privacy Policy applies to information collected by Gus's Garage through gussgarage.com, online service-request forms, phone calls, text messages, and other direct customer communications. It does not control the privacy practices of websites or services operated by other companies.

2. INFORMATION WE MAY COLLECT

Depending on how you communicate with us, we may collect:

• Your name, mobile phone number, and other contact information you choose to provide.
• Vehicle information, including year, make, model, mileage, VIN, service history, and details about a concern or requested repair.
• Appointment requests, estimates, repair authorizations, payment or pickup communications, and customer-service records.
• The content of calls, voicemail messages, text messages, and website form submissions.
• Records of SMS consent, opt-in, help, and opt-out requests.
• Basic technical information associated with website use, such as browser type, device type, IP address, referral source, and form-delivery data, when collected by our hosting or communications providers.

3. HOW WE USE INFORMATION

We may use collected information to:

• Respond to questions and service requests.
• Schedule or confirm appointments.
• Prepare estimates and communicate repair recommendations.
• Request or document repair authorization.
• Provide vehicle-status, completion, pickup, payment, and follow-up information.
• Maintain business and service records, prevent fraud, protect our systems, and comply with applicable legal obligations.
• Improve our website, customer communications, and shop operations.

4. SMS TEXT-MESSAGING PRIVACY

When you provide your mobile number and consent to text messaging, Gus's Garage may send conversational or informational messages concerning appointments, estimates, repair authorizations, vehicle-status updates, service reminders, and customer care.

• Message frequency varies according to your service activity and communication needs.
• Message and data rates may apply.
• Consent to receive text messages is not a condition of purchasing goods or services.
• Reply STOP to opt out of further text messages or HELP for assistance.
• You may also call (619) 880-3631 to change your communication preferences.

MOBILE INFORMATION WILL NOT BE SHARED WITH THIRD PARTIES OR AFFILIATES FOR MARKETING OR PROMOTIONAL PURPOSES. TEXT-MESSAGING ORIGINATOR OPT-IN DATA AND CONSENT WILL NOT BE SOLD, RENTED, OR SHARED WITH ANY THIRD PARTY.

5. HOW INFORMATION MAY BE SHARED

We do not sell or rent personal information. Information may be disclosed only as reasonably necessary:

• To service providers that support website hosting, form processing, telephone or SMS delivery, customer communications, data storage, payment processing, accounting, or other business operations.
• To comply with a law, court order, legal process, insurance request, or government requirement.
• To protect the rights, safety, property, systems, customers, or operations of Gus's Garage or others.
• In connection with a merger, acquisition, financing, or transfer of all or part of the business, subject to applicable law.

Service providers may use information only to perform services for us or as otherwise permitted by law. Mobile opt-in data and SMS consent are excluded from sharing for marketing or promotional purposes.

6. WEBSITE HOSTING, FORMS, AND EXTERNAL LINKS

Our website may use third-party hosting and form-processing services to receive service requests and operate site features. These providers may process technical and form-submission information on our behalf. Links to Google, social media, payment services, or other external websites are governed by the privacy policies of those providers.

7. DATA RETENTION AND SECURITY

We retain information for as long as reasonably necessary to provide services, document estimates and authorizations, maintain repair and business records, resolve disputes, enforce agreements, and meet legal, tax, accounting, insurance, or warranty obligations.

We use reasonable administrative and technical safeguards designed to protect information. No website, electronic communication, or storage system can be guaranteed to be completely secure.

8. YOUR PRIVACY CHOICES

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to identity verification and any legal record-retention requirements. Where applicable, California residents may also have rights concerning disclosure, correction, deletion, sale or sharing, sensitive personal information, and non-discrimination for exercising privacy rights.

Gus's Garage does not sell personal information or share it for cross-context behavioral advertising.

9. CHILDREN'S PRIVACY

Our website and services are intended for vehicle owners and customers and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy when our services, technology, communication practices, or legal obligations change. The revised policy will be posted on this page with an updated effective date.

11. CONTACT GUS'S GARAGE

Questions or privacy requests may be directed to: